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1. We promise to provide high-quality geocell products. The quality guarantee period is 24 months after delivery. If there is any quality problem, you can apply for return or exchange. (Limited to storage and construction according to our instructions)
2. Protecting user privacy is our top priority. User information is only used for transaction purposes and strictly complies with relevant laws and regulations.
3. If you need to return or exchange the product due to product reasons within the specified time, please contact customer service in time after receiving the product.
4. We provide perfect after-sales service, technical support and consulting services will solve problems for customers at any time.
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Terms and Conditions
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Technical Support
Technical support during design and construction of engineering projects, information to be provided:
Technical data including simplified design drawing
Engineering analysis/technical overview
Similar project case study
Installation guidelines
Detailed construction instructions
Onsite instruction (if possible) or online instructions
Onsite training (if possible) or online training
1. The product warranty period is 24 months after delivery. If there is any damage due to quality problems during this period, please feel free to contact us. (Limited to storage and construction in accordance with our instructions)
2. Provide technical support during the design and construction of engineering projects, including simplified design drawings, engineering analysis, installation guidance, etc.
3. Provide on-site guidance and online training services based on user needs to ensure that customers can store and construct correctly.
4. All after-sales services will respond promptly upon receiving customer requests to ensure customer satisfaction.
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After-sales service
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Maintenance service
The product warranty period is 24 months after delivery. If there is any damage due to quality problems during this period, please feel free to contact us. (Limited to storage and construction in accordance with our instructions)
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